Kristin H. writes:

Dear Geek Housecalls,

I just wanted to let you know that I had a great experience working with Ellen. When my hard drive suddenly crashed just before a major deadline, Ellen came to my rescue. Recognizing that I was beyond stressed-out, she made herself readily available to help me resolve all of the issues I was having as quickly as possible. She responded to my questions over email within minutes and she explained everything in a way that I - a complete computer novice - could understand. She also helped me make the most of the time I was paying for, and recommended the Emerald Plan which I really appreciated. Had she not, my computer crisis would have cost several hundred more dollars to resolve.

I will highly recommend Ellen and Geek Housecalls to everyone. She's fabulous and I will definitely request her for all my future computer needs!
Many thanks.

Karen Sunnarborg writes:

Adam was terrific and we all enjoyed his fine work and his great sense of humor.

According to Esther B:

Since I'm not a computer expert, it was nice to have someone come in and not confuse me with his questions. My husband is partially handicapped due to Parkinson's Disease and having someone come to do repairs on our computers without confusing me is a pleasure.

Phyllis Chait says:

Bill knew exactly what to do & how to do it. When there was difficulty using a cd disc, he knew what to do & how to fix it without experimenting and trying various ways to solve the problem. He was not only knowledgeable & effecient, his attitude & patience was exceptional.

Benet Coleman writes:

Bob had an instant grasp of all my computer concerns. He cleaned and made some minor adjustments on a printer to save me the expense of buying a new one. He made a swift adjustment that permitted my computer to accept a crucial CD it had previously rejected. He "dusted" the innards of the computer, and walked me through the rationale and technique of disc defragmentation. In short, he got me "up and running" again with a minimum of muss, fuss, and bother. Bob is a delight to work with, and a credit to your organization. You have one happy customer here. I hope Bob will be available to come back on my next call.

Charlo Maurer says:

He not only solved my problem (and very quickly too), but he also helped me clean up my computer, making it faster and much more enjoyable to use. He was great.

Lisa & John Costa write:

YEAH, finally a service company that GETS it, that really knows what the customer wants!!! As soon as I called Geek Housecalls I knew I made the right choice. Ron, who took my call, was very helpful and our interaction was fun! Charles (our Geek) was VERY knowledgable, taking the time to explain things to us and REALLY opening our eyes to what's hiding deep within our computer (that was scary)! I have done nothing, since our service call, but RAVE at how wonderful of a service you provide. We WILL be calling for regular computer maintenance. Wonderful Service on all levels. Money Well Spent!! Talk to you all soon!!

According to Terry Rochford:

This is the second time you've worked a miracle for me on a failing hard drive. This time you were able to recover everything (OS, applications, data, the works) onto a replacement drive and get the machine back to me in perfect working order. It took a bit longer than I hoped, but the results were worth the wait. Thanks!

Roger Paine of The First Parish of Lincoln responds:

I had lost my Internet connection -- the reason why was a mystery, and Joe was able to get it back. Then, when I asked him who I might contact to give my laptop a "tune-up," he smiled and said, "I've already done it." And he showed me what he'd done. I was very impressed -- and thank you for creating this service.

Tom Gorgone of Boston writes:

As a father I was always able to help my kids with problems, (I was a hero, I could do anything) then they got to be teenagers, and all the problems got harder, but you and your company of Geeks recently made me a hero once more, because "I" recommended you to my daughter. Your people went to my daughters house this past weekend and pleasantly, efficiently and professionally fixed all her computer problems. I want to thank you for letting my daughter "think" I helped her, even if it was just to give her your number.
Regards
Tom Gorgone

Pam Wheeler of Wellesley says:

I was extremely pleased with Andy. You guys were my third attempt to find someone good. He was great and very responsive when I had continuing issues. So many of us have networks now or are just moms like me with no tech help desk and we are just floundering about using the kid down the street when he's free etc. I liked the idea Andy knew about networks, hardware, software etc. I felt this was a real service like the plumber or the interior decorator or the electrician, as opposed to a "guy" who just comes in that you pray has the skills. You might also make clear that you can consult on and install home networks, God knows I would have saved $$ if I'd used you in the first place.

D.B. of Ashland writes about Geek Housecalls home computer service:

Our problem was a difficult one, but Jeff persisted and solved it.

B.G. of Lexington says this about Geek Housecalls service:

Andy did a fine job. I would consider using you in the future or referring to others.

Fred G. an Attorney from Lexington writes:

We were pleased with Geek Housecalls' flexibility in scheduling the appointment given the many delays we experienced in receiving our printers. Josh was pleasant and professional.

L.C. a Business Owner from Billerica says this about Geek Housecalls service:

Geek Housecalls beat the service from my entire corporate IT department. They arrived within the hour during a driving rainstorm, quickly diagnosed the problem and fixed it and got me back to work in record time.

Susan W. Executive Director of a non-profit organization in Boston writes:

Geek Housecalls is a group of skilled professionals who are tailor-made for us. They are happy to work with a very small organization, are reasonably priced and very patient and flexible.

Linda B. a church Office Manager from Cambridge says this about Geek Housecalls service:

Prompt and personable response. Geek Housecalls never "talks down" to customers and provides as much technical information as is requested.

I.F. of Lexington says this about Geek Housecalls home computer service:

My computer was freezing - Grace organized the software, checked and double-checked some things and it has not stopped working since she left. I found working with Grace to be pleasant, informative and overall, I am quite satisfied.

Rebecca S. a Clinical Psychiatrist from Lexington emails:

My geek fixed the computer that had a virus and wasn't working. He ran the cable and networked a second computer into the cable [Internet] service. He got all our email accounts up and running, downloaded more recent Microsoft free software, fixed my monitor, and best of all, taught me a heck of a lot. He was awesome.

Ron Fitzgerald, School Superintendent of Minuteman Regional High School writes about Geek Housecalls service:

I can best describe Geek Housecalls service as "truly superior." Your fast and accurate repair was just what I needed.

Ted B. of Arlington says this about Geek Housecalls service:

Wednesday, I got hit with a virus identified as W32.Magistr.24876@mm. I had immediately run Norton Anti Virus, but I was concerned the following morning when I ran NAV again and it appeared again. My geek gave me answers to specific concerns I had, and found the .exe program and removed it from my system. He was prompt, friendly and competent.

Mary F. of Arlington emails this about our home computer service:

Problem was a virus. My geek fixed the problem in under an hour and also provided some other advice and small services such as cleaning the mouse.The visit was very helpful and my level of satisfaction was high. Thanks to Geek Housecalls for the good work.

Robert M. of Lexington says this about Geek Housecalls home computer service:

It was an entire afternoon of unprecedented stick-to-it-ive-ness

Peter S. of Arlington writes:

It was a positive experience for someone who is a 50 year old computer novice. My geek expressed things in an understandable manner. He corrected the virus problem that we had.

Paul and Nancy M. of Arlington say this about Geek Housecalls home computer service:

Geek Housecalls is the kind of service that's needed by a lot of computer users like myself, who know a little bit but don't have enough in-depth knowledge. Geek Housecalls is a worthwhile service to me.