It's just like a signing bonus! If you sign up with your geek during a service call, we will instantly discount the price of that call by $50 as our way of thanking you for committing to a longer-term relationship with Geek Housecalls! Important: This offer is available only if you sign up directly with your geek during a service call. If you sign up through our online shopping cart, you will receive a complimentary "Copay Coupon" worth $20 off your first covered visit instead.

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Savings Savings Savings... Since the plan covers 100% of service labor up to five hours, and service appointments have a one-hour minimum, you can have service labor for as many as five one-hour calls fully covered during the plan year (service labor does not include $20 copay per visit). Further, under the Plan you can also have unlimited additional service calls at 85% of the current retail service labor rate. Most customers will use fewer and longer calls under the plan.

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What if you use more than 5 hours? Don’t worry, the savings don’t end if you use up your 5 hours! As a plan member, hours used in excess of 5 hours are charged at a discounted rate of 15% off of retail. That means at current rates, plan members would get the additional labor at just $85/hour instead of our usual $100/hour!

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We make it easy for you to decide! While we expect to provide outstanding service and great value to our customers, we understand there are times when a customer may change their mind. We won’t force you into a contract you don’t want, so you can cancel at any time. Of course there are certain reasonable terms and restrictions designed to prevent fraud or abuse of the plan. We encourage you to read “The Fine Print” to learn about what those terms and restrictions are.

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We're glad you asked... All of the 'usual' on-site services offered by Geek Housecalls, including slow PC virus and spyware cleanups; PC troubleshooting; PC, gadget, and network installation, setup and configuration; onsite data recovery and transfer Support for an unlimited number of home PCs no matter how many computers you have (compare this to some of our competitors who charge you extra for every PC covered by their plans!) Service labor coverage - Essentially, any work that your geek can do for you during 5 hours of onsite labor is covered at 100% of the Service Labor cost and after 5 hours, 15% of the cost of Service Labor is covered under the plan. What does this mean? It means you get one of our friendly professional geeks at your home to deal with any computer or computer-related issues you may have for as many visits and as many hours as you need, and always at a great discount over our regular rates! 5% of the cost of parts, equipment, or PCs purchased is covered under the Plan. 60% of the $50 per-visit site fee is covered under the plan. The Plan is available exclusively to our residential customers and home-based business customers.

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A small list, but still important to know... Software purchases are not covered under the plan and are not discounted. Managed,online, and hosted services such as, but not limited to, online backup, antivirus, security, and email hosting are not covered under the plan and are not discounted. Contracted and third-party services such as, but not limited to, data recovery and electrical wiring services, are not covered under the plan and are not discounted. Plan coverage does not include service of computers used for business purposes except in home offices and home-based businesses. Because the Emerald Plan is a discount plan, other discount coupons and offers are rendered invalid by the Plan and cannot be used to discount or offset any Plan or service costs unless specifically stated for that purpose on the coupon. Plan coverage is valid only for the single physical location it is sold at (or the single location that is declared as the "service location" during purchase). If a customer wishes to have Plan coverage at more than one location (e.g. Regular home and vacation home), two Plans would need to be purchased, one for each location.

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Just like seeing the doctor (except it's automatic!) Under the Plan, we cover $30 of the usual $50 onsite visit fee. This leaves members with a $20 copay charged for each appointment under the Plan. To keep things simple, the copay is automatically billed to the member’s credit card at the completion of each appointment.

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You can skip the reading glasses... we're just not that literal about "fine print" Customers signing up for The Plan are committing to a purchase of $359.40 charged in twelve monthly installments of $29.95 billed directly and automatically to their credit card. Customers who sign up for The Plan also give Geek Housecalls permission to charge co-payment amounts and non-covered costs directly to their credit card account without requiring further authorization. All fees and payments are non-refundable regardless of whether plan services are used or not. Customers may cancel their membership at any time with 30-day’s written notice sent to: Geek Housecalls Inc. 7 Cypress Drive Burlington, MA 01803 Attn: Subscription Services For customers who cancel their membership prior to meeting the one-year commitment, if the retail value of services used by the customer exceeds the amount paid into the Plan, the customer’s credit card will be charged the difference between retail and fees paid. Unless cancelled, the plan automatically renews annually for another 12-month commitment at the then current rate. Plan services and offerings do not carry over from year to year and are forfeited on the “valid till” date (annually) if unused. Geek Housecalls reserves the right to add, remove, or alter plan offerings, coverage, and costs at any time at its sole discretion. Members should check this web page for up-to-date information, details, and Plan changes: http://www.geekhousecalls.com/emeraldplan Membership in The Plan represents a form of discount on Geek Housecalls services and as such, cannot be combined with other coupons or discount offers. Geek Housecalls reserves the right to refuse service under the plan. In the event that any perceived dangerous or unsafe condition exists, if the member requests Geek Housecalls to perform work that is perceived to be illegal, immoral, or dangerous, or if for any reason, at the sole discretion of Geek Housecalls, Geek Housecalls may refuse service. Individual membership subscriptions as well as membership plan offerings may be cancelled by Geek Housecalls at any time and at its sole discretion. For members, the payment terms of this plan replace the payment terms clause of the standard Geek Housecalls “Payment Terms and Release of Liability” agreement. All other clauses of that agreement remain in effect. At this time, Geek Housecalls does not offer preferential scheduling to Members. Appointments are made available on a first-come-first-serve basis to all Geek Housecalls customers.

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