Unbelievable service - prompt, personal and proactive. David, Andy did a magnificent job. Thanks Great save when cable service dropped the ball. Geek Housecalls is our new tech support team for our business. They have provided me with excellent service on a variety of issues. Based on my experience, I highly recommend them. The service from Geek Housecalls was great. Good job and the cost was reasonable. And thanks for getting me up and running again so quickly Let me just say that Andy did a great job that I never could have done and the cost is in line so I could get running again quickly. And you guys made a place for me . That was worth a lot. Andy got the job done. He was also very good about explaining and providing instruction for ongoing updates online instruction for ongoing updates on line. You solved my problems very helpful, very capable fellow, knows his field well. Personable professionals I squealed with delight with each new procedure I learned. What a relief not to have to impose on friends. Someone is always available to apply his expertise and solve our problems. No one could ask for more caring or competence. Very helpful to have someone come to your home and decontaminate virus that kids have brought home, especially when you're in the final stages of a 2 year project and fear losing all your files. I had a printer that was not working- the carriage was overshooting the margin and slamming into the right side of the printer on return. Jeff was very thorough, very pleasant and professional and returned our printer to good health. I appreciated his showing me exactly what he had done and telling me what to do in case his work did not totally solve the problem. I appreciated the timely manner in which Geek Housecalls returned our call regarding service and the fact that when Jeff was going to be late he called to let us know. I was extremely pleased with Andy. You guys were my third attempt to find someone good. He was great and very responsive when I had continuing issues. Small business computer skills made available to and priced for the home user, eg so many of us have networks now or are just moms like me with no tech help desk and we are floundering about using the kid down the street to troubleshoot when he's free etc. I liked the idea Andy knew about networks, hardware, software etc. I felt this was a real service, like the plumber or the interior decorator or the electrician, as opposed to a guy who just comes in that you pray has the skills. You might also make clear that you can consult on and install home networks, God knows I would have saved $ if I'd used you in the first place. Our problem was a difficult one, but Jeff persisted and solved it, it took quite a lot of time, but we were charged a very reasonable rate. Andy did a fine job. I would consider using you in the future, or referring to others. We were very pleased with Geek Housecalls' flexibility in scheduling the appointment given the many delays we experienced in receiving our printers. Josh was pleasant and professional. Geek Housecalls beat the service from my entire corporate IT department. They arrived within the hour during a driving rainstorm, quickly diagnosed the problem and fixed it and got me back to work in record time. I was thoroughly satisfied, and would recommend you geeks to others. Our internet connection was dead and we couldn't get our 3 computers to consistently see each other on our peer-to-peer network. As the office tech person, it was almost as important to me that he explain things clearly to my supervisor as it was that he actually fix the problem. Geek Housecalls represent a group of skilled professionals who are tailor-made for us. They are happy to work with a very small organization, are reasonably priced and very patient and flexible. Prompt and personable response. Geek housecalls never talks down to customers and provides as much technical information as is requested. I found the opportunity to speak with the technician who will actually be working on my computer much more comforting than speaking with a desk clerk at a retail computer outlet who is just an order taker. My computer was freezing - Grace organized the software, checked and double checked some things and it has not stopped working since she left. I found working with Grace to be pleasant, informative and overall I am quite satisfied. Andy fixed the computer that had a virus and wasn't working. He ran the cable and networked a second computer into the cable service. He got all our email accounts up and running, downloaded more recent Microsoft free software, fixed my monitor, and best of all, taught me a heck of a lot. He was awesome. I can best describe Geek Housecalls service as truly superior. Your fast and accurate repair was just what I needed. Paul was competent and installed the new system quickly. He explained things to me and I was happy with his work. If you want to save yourselves computer headaches use geek housecalls (just come quickly when needed like you did last time!) Your services fill a real need. Geek Housecalls is a great IT resource for people working from home. I was used to calling IT when I had a problem I couldn't solve. With Geek Housecalls I no longer have to worry about not meeting client demands because of computer downtime. It's money well spent. I tell everyone I know. I am very satisfied-- I needed to backup my computer (actually, copy files from cd). Geek Housecalls provided incredible turnaround time between placing my first call to geek housecalls and jeff's arrival at my doorstep. jeff was extremely knowledgeable, courteous and very sensitive that the clock was ticking (which is terribly important). he worked efficiently to back up my computer. if my budget permitted, I'd use geek housecalls/jeff as my personal helpdesk. I was truly pleasantly surprised -I was expecting some slob of a spaced-out-but-computer-savvy teenager (no offense to teenagers) to show up. I was thrilled when a real live professional came to the door. Twice used with excellent results. Very savvy for a bunch of Geeks. I found Geek Housecalls extremely responsive so my downtime was minimal. Geek housecalls delivered friendly, professional service. They solved my problems quickly and efficiently. We were quite satisfied with your response time. Andy seemed very flexible and available. Things are vastly improved in our computer systems. We thought the price was reasonable and fair. I'd be happy to forward anything on to friends. We were pleased with your services. Our Mac burned out it's hard drive. Because the machine is critical to our business, we needed immediate help. Roger arrived within one business day of our call and solved the problem quickly and professionally. He did only what we needed him to do and did it in a minimum of time. I would not hesitate to use Geek Housecalls. I would also recommend them to a friend. It is a comfort to know that I can call on Geek Housecalls for fast, professional help when the problems of my computers exceeds either my expertise or my available time. Andy was very helpful and knowledgeable and we would certainly use Geek Housecalls again when needed. We would be a reference to others. Jeff was great, patient knowledgable and confident in the actions that he took to correct our problem. I would absolutely use Geek Housecalls services in the future if I had the need. When you need immediate, knowledgeable, reliable assistance with any computer software or hardware issues, feel confident that you will have these problems resolved swiftly and professionally by Geek Housecalls. I'm happy to know that I have a company to call when the need arises. The need for the housecall experience was very traumatic, as I got the horrific KLEZ virus which wiped out my computer. The response time was quick, and Paul was extremely friendly and knowledgeable. He was able to salvage my documents which I desperately needed for work and showed me how to recontruct my computer. He was also available a few times following his house visit by telephone to help me out with further problems. He was great! I would absolutely use Geek Housecalls services in the future if I had the need. I already tell everyone about Geek Housecalls. I would say that you are quick, friendly and knowledgeable. Jackie was very professional and helpful. I Would Absolutely use Geek Housecalls services in the future. Geek Housecalls was prompt, efficient, professional, and friendly. I will undoubtedly call on them again, and will recommend them to my friends. I would definitely call Geek Housecalls again in the future. The service was very fast. You are more than welcome to use me as a reference. I would give Geek Housecalls a very high service rating. I received a callback the day I called and Tom came out that evening to try and solve my problem. I don't personally know of any other local companies that do this kind of work, let alone are this fast on a response. Andy installed a wireless network system to our three computers so that we could all simultaneously use the cable modem/internet. In a follow-up phone call the next morning he helped me resolve a glitch in my computer that had prevented me from connecting to the internet. He did a thorough, professional job throughout, and also provided a good deal of education in the process. I enjoyed speaking with him on both occasions. I would certainly use Geek Housecalls again, and will heartily endorse your company to others, based on our fine experience with both you and Andy. Thoroughly professional and reliable! Geek Housecalls will not only do the job, but helpfully explain the work as they go. First-rate, and good guys! Excellent experience. Martin was clear, helpful, solicitous regarding my learning process, and taught me what I really wanted to know. We built the lessons around my needs. I Would Positively use Geek Housecalls services in the future. I've already tried to refer some folks over to you guys! I had a very specific need that was completely fulfilled by my very own personal geek. From hardware to software, my husband and I have been completely amazed by Geek Housecalls' efficiency, competency, and helpfulness. We plan to use them for a long time to come! Top quality experience.. Roger was polite, patient, and informative. His visit caused us no disruption in our evening routine, which is very important to us. This is a wonderful service, quite worth the price. You'll be very successful if half the people we've referred to you use your service. If we ever need help again, we wouldn't hesitate to call you. Very pleased with Jeff from his on-time arrival to all his explainations. I would gladly recommend Geek Housecalls to anyone. On-time, pleasant, knowledgeable, efficient Geek Housecalls won't drop you after they leave like my last computer guy; leftover, lingering. They were very responsive. This was the most impressive aspect. The service I received was extremely helpful in helping me understand my computer and how it operates. The service was timely and professional. I was very happy. Jeff was personable, and fixed my problem easily without making me feel like an idiot. I was also happy with the quick response I got when my problem recurred and he was able to talk me through the solution. I would absolutely use Geek Housecalls again and also refer to friends. I liked the quick response to my call and Geek Housecalls' response when a problem recurred. I would absolutely use Geek Housecalls services in the future if you had the need absolutely. I have all sorts of computer issues to address -- but no time (and little budget). I would love to have jeff or an equally impressive geek out for a day to clean up my system, check the virus protection etc etc etc. We needed help with getting our computers networked properly onto our server, adding a computer in a separate room to our network, and adding a printer to our server. Andy was excellent. He is very knowledgeable in many areas and multi tasks well avoiding a lot of down time. We were completely satisfied. Appreciated his effort to keep us in the loop of what was being done and explaining the steps to avoid needless call backs for simple fixes. We had tried for the last two plus years to find an IT solution for a small home based business without success. With only three computers, a server, and a printer on our network all other companies felt that we were too small. We on the other hand felt that managing our system was a daunting task for three non-geeks to handle. We had been muddling through with many hours of unnecessary downtime until we met the geeks that come to you. Geek Housecalls is the ideal solution for small businesses that fall under the radar of large IT providers. Software applications are supposed to help productivity but many are so feature-rich that I'm overwhelmed. I'm not about to call the software companies for help. So what a joy to discover that Geek Housecalls provides just the right level of support to solve small problems that had become big problems for me. We have been very satisfied with Andy's work on each of our computer issues....and there have been a number of them. Yes, We would use Geek Housecalls in the future. Andy, of Geek Housecalls, is competent, patient, and relentless on finding the answer to a quirk in software when one comes our way! We have grown to depend on his expertise as we become more dependent on our computers. Prompt and personable reponse. Geek housecalls never talks down to customers and provides as much technical information as is requested. Need: restore computer OS and software after virus attack. Solution: Curtis was able to re-install and get everything up and running in a very short period of time. Satisfaction: high - Efficient, knowledgeable, a great value! The Geeks are quick, efficient, courteous, and intelligent. I was very pleased with Daren's housecall, he was very prompt, very businesslike, got the job done and was out of here. I've told everyone I know to call on you when they have a problem. Thanks. Love your service - love the newsletter. I'm amazed that it took so long for an organization like Geek Housecalls to get established. Many of us who think we know something about computers are now trying to do more sophisticated things with our home computers and networks and need help getting them set up. Being able to call Geek Housecalls and know that you will get a pleasant, capable computer professional who will reliably show up on reasonably short notice and get the job done quickly and efficiently is a tremendous comfort when the computer or network acts up. It sure beats being at the mercy of friends and colleagues for help with all the delays and uncertainties associated with relying on someone who is doing you a favor. You can say that your concern for your customers satisfaction doesn't end upon receipt of payment. That customer satisfaction is an ongoing concern of yours. Andy came to my home - he was very efficient, informative (i.e. I learnt something) and really made my computer work again (he added 128 MB memory expansion). My network problems also got solved. Best $200 odd I have spent on work related expenses and productivity. responsive, cost effective, friendly service! Roger was quick to remedy the problem I was having with our MAC, and made the effort to help me to better understand the machine. He answered questions I had about start up screens for my son. He was considerate of my wish to keep this older machine (and it's expensive resident software) available to my students, and pleasantly optimistic about his ability to find a way to save it. I am very happy with the result - a MAC with the ability to run school-funded software and simpler educational programs for my son and students! We're in the process of learning Quick Books and Michelle has input the information needed and has made it very clear and fairly simple so far to use. When you have trouble it's nice to know there's a Geek close by. Geek Housecalls is a superior firm for the small business sector - and we are a nonprofit, so our sector too. They are deeply knowledgeable, have excellent response time, good pricing and outstanding customer service. We've had a lot of complex needs, dancing around a tiny budget, and Geeks have worked through it all with deep professionalism, compassion and can-do attitude. I like their periodic newsletter too. Don't shop around in this case. Go with Geek Housecalls! very helpful and friendly service They responded quickly to my call and had someone out within 4 hours. The technician was thorough and spoke to me in English not techie talk. I am very impressed with Monika and look forward to our session on the 30th. I would highly recommend her for training sessions. She is very knowledgeable and able to relate to the students level of understanding. In helping me Curtis explained things in a manner that I (a non-techie) could easily understand and left me feeling positive about my computer skills, such as they are! In addition, the quick response was very reassuring since we are all so dependent on our internet access these days. We were in major crisis mode, and received prompt excellent service. From the initial call to the actual on site visit. Andy was very professional, patient and spent the time to explain whatever was necessary. You are the only one I will call from now on! I would not hesitate to recommend you to others! Compared to all the other companies who have serviced us in the past, Geek Housecalls was by far the best. Everything from the initial contact to solving the problems was accomplished quickly, professionally and efficiently - AT THE BEST RATE! Great service, I will continue to call Geek Housecalls in the future. Months of frustration fixed in minutes! I was extremely happy with the service provided by Jeff. He was punctual and polite and helped fix all the problems I was having. I would, and probably will, use your company again. Being self employed and not knowing all that much about computers, I can use your company as my computer experts!! I have already referred you to two other people ( I had Jeff give me a supply of his business cards) Please put me on any mailings you send out that could give me useful information to help with my computer. Thanks again for all your help and good luck!! Geek Housecalls is like going back to the days when doctors made house calls. Calling the Geeks is much easier than unplugging everything and dragging it into a chain store where waits are long and service iffy. Extremely fast response to crisis situation - very friendly and helpful. Our pc was freezing or just going blank in the midst of working on documents/spreadsheets. Sue patiently examined for viruses then got down to looking at software that probably caused the pc (4yrs old) to become unstable. we agreed that the palm software recently installed was the culprit. Sue deleted a number of programs which were no longer needed and were just adding to the instability of our pc. Sue was very helpful in explaining and coaching us on the next things to try if freeezing occurs. Prompt; didn't make me feel like the stupidest person in the universe; made helpful suggestions to make my computer work more efficiently; helped me find the meaning of life. I would ABSOLUTELY use Geek Housecalls again. Paul and Sue were competent, responsive, courteous, and extremely tenacious at solving my computer problems. I am grateful that the service exists and will continue to use your services on an ongoing basis. Furthermore, you may feel free to quote any portion of this feedback. Simply put, having tried numerous other services, Geek Housecalls is in a league of its own. As far as I'm concerned, you guys run circles around your competitors. Replace laptop's keyboard within a few days. Completely satisfied. I am very satisfied with the service I received from Jeff. After getting my e-mail straightened out he gave me some other advice re: protection from viruses. I would recommend him to others and without reservation will call again for his services. Thank you. Newly on line and printer was incorrectly connected. Technician (Mark, I believe) identified the problem and I was able to re-connect properly. Have had no problems since. Call was promptly and efficiently answered. I was quite satisfied with the level of service. I would not hesitate to call again if the occasion arose. Geeks rule, Andy wouldn't quit until he fixed all our problems. I plan on using you at home to fix my wireless network. We are crazy about Geek Housecalls! They make us feel smart and fix our tech problems. How great is that? Paul was extremely helpful and patient with us. Thanks We were happy with the visit and service, including the layman's explanation to a non-tech person like me. ad lots of bugs - he found them. It was great. Computers can be the most frustrating things when they don't work properly and I just don't have the time to fuss around with something I don't know that well. It's great to have Geek Housecalls to call and just hand the problem over to them. Our work, finances, planning, and leisure came to an abrupt halt when our computer quit. Desperate, we tinkered with it, asked friends for advice, and bought how-to books. We should have called Geek Housecalls right away - one call and our problems were solved that very day. We'll never hesitate again. Just what I've been looking for - prompt service, knowledgeable and not expensive. Responsive, courteous, assessed the problem quickly and fixed it. Very timely and responsive. Explained relatively technical processes in terms that were easy to follow. Problem Solved. You Could Learn a lot From a Geek. Reliable and dependable experts arrive at your door to answer your Technology needs. Geek Housecalls are worth every penny! I was very impressed with the professionalism and efficiency of your technician which meant a minimum of charged time. Andy was focused in understanding the problem, checking all relevant settings and trying less costly solutions first. He was very pleasant to work with, willingly stayed until the problem was fixed and seemed to know his stuff. My computer wasn't recognizing my digital camera or scanner; I couldn't seem to download Acrobat reader, I needed some USB ports and a CD burner installed - pretty basic stuff that I was just having trouble dealing with. Mark readily identified the problems, explained to me and my kids how to use the CD burner, was very helpful in general and friendly and very pleasant to deal with. I actually called after he left with a question and he promptly returned my call and resolved my problem. The Geek saved my data. Thanks. A unique service, poarticularly for Home offices. I've now used Geek Housecalls on two ocassions and am very satisfied with the assistance I received. I would happily recommend you folks to friends that are as computer illiterate as I am!! I have been receiving your newsletters already and would like for them to continue. Thank goodness I have Geek Housecalls to come to my aid for my computer needs!!! It was excellent. Yes, I would use Geek Housecalls again. Quick response time and pleasant manner, ideal solution. Keep up the good work. If I were to need help in learning software, training so to speak, do you offer that? I truly value the convenience of someone coming to my house and dealing with my computer problems right where they exist! unplugging everything and carrying my computer to some shop is a daunting task that might not meet with any success after all the aggravation involved. In general, I consider this service a godsend. As a mother of 3 teens, things get broken on a regular basis. Being a generally low-tech kinda Mom, computer problems can push me over the edge of the abyss. It's great to know that help is available. We had issues with our pc that we devised workarounds for, Geek housecalls made the issues go away. True customer satisfaction that you could never get from dealing with some large company on the other end of an 800 number. I would certainly classify my experience with Geek Housecalls as highly satisfactory. The representative sent to my home, Tony, was extremely knowledgeable, proficient, efficient and informative. I would request him again in the future. I have already recommended your company to several of my friends and co-workers and could not have been more satisfied with the service provided. I will certainly use your company again for my computer needs. The Geek that visited me was very knowlegeable and fixed my computer problems. He was very pleasant in manner to me. Geek Housecalls has computer professionals. You helped me greatly when I had real computer needs earlier this year in March. I have since then made progress in developing my computer skills .I know that I can call you if I need more computer work done. Thank you for your help and keep up the great customer service. Your staff is terrific! We had a great experience and I would recommend your services to friends. I have been a commercial (nonprofit) and residential customer of Geek Housecalls. They have depth and breadth of experience, respond quickly and are able to communicate easily with a non-technical client. This latter point is extremely important to me. They schedule promptly, even on emergency work. They work intensively, no time wasted here. Price is good for the high quality of qualified service. I love their newsletter too; highly informative content and pleasant tone. Prompt, accurate, very friendly, willing and capable I bought a new computer and needed to transfer the data on my old computer to the new computer. After spending countless hours and after purchasing 3 software programs which were supposed to effortlessly migrate the info, but didn't, I called Geek Housecalls. It was worth every penny spent!! Geek housecalls saved the day! Pete was the consumate professional - he definitely deserves praise. Timely and professional. Very pleased with Jim and he was very polite too. It was nice that he called on his way over. Great same day service got me up and running. Shvetal did great job. Very polite, very professional. I plan to use you again for other problems. I have already refered you to others. Service was great and worth every penny. Bill worked hard and was very polite and it went well. Prompt response and good service. Jan was very good, like her very much. She came right by and took good care of us. We rely on our computer and use it often. We felt very comfortable with her and trusted her. Tim was great. Called on Friday, Kathi scheduled Tim for the next day. Tim was right on time. He check out the other computer in the cellar while waiting for windows to install. He's a great guy, didn't talk down to us. Time was well spent. Singing your praises to everyone. He was a good geek. Seemed knowledgable. Decent guy, very helpful and knowledgable. Excellent service, very prompt - appreciated him being prompt. Took all the info from old drive transfered to new; Hookup wireless router to get laptop on Internet; Everything was perfect; Shvetal was knowledgeable, answered all questions and really helped; quite pleased with service. Called Geek Housecalls orginally to remove virus from an older system. Called again for help installing new system. Paul was just wonderful, he needs a raise, he was just great. My system was just horrible, he got my daughter on wireless connection - it was so messed up, cleanup my PC, and he helped with my TV remote too. The service wonderful, price wonderful. We can say it's good of old people who aren't geeks. I can't say enough about him. Already referring you to others and will continue to. I have always been very pleased with the Geeks...quick response to calls for help, no computer snobbery, not just helpful but WANTING to be helpful. Sometimes individuals want to explain more to me than I want to understand, but can be coaxed out of it. Good group. Yes I would offer a good recommendation to others, even those at my level (eternal beginner). Very pleased with the service. Paul explained we had a problem with the mouse, which we were unaware of. He was able to work with it as it was. He (good naturedly) help convince the kids it was their fault the system was having problems, they messed it up. Everything went very well. Geek Housecalls came over, set up the new computer, cleaned up the old computer, wired up the network - and did it promptly and efficiently. I would recommend them to anyone. So far so good, the system is operating well. Bill installed Ad-aware and have had no problems with pop ups since. He has a nice manner. Has recommended us to others & will continue to. He did a great job. Philippe came in, was very professional, took out his tools & equip, opened up the computer, replaced the (Ethernet) card, tested the system, then let me test the system. He was great! Philippe did in 5 minutes what I couldn't have done in 5 hours. I used to be able to work on computers back when they were 386's and 486's; even set up my own network. But now everything has changed. I'm glad I found Geek Housecalls. Every thing is running excellent! (The Geek Housecall) could not have been better! Rageen was great guy! You have one happy customer here! Have and will continue to refer you to others. Computer crashed, needed new hard drive and new cd rom drive. I would recommend Paul to anyone. He knows his computers. The Geeks knowledge of computers surpassed my expectations. I'm just glad that I found you guys. Bill's service was very good. The system is working much better. He explained what he was going to do, and said before running up a large bill, he would make another recommendation like replacing the system. Diane asked him to assess the condition of her system - when should she think about a replacement. When he finished, the system was in good condition and should work reliably for another year or so. I would recommend you to anyone! Roger was very knowledgeable. He was a really good representative of the company, really patient. I appreciate you sending someone out so quickly to get the job done. I was very satisfied with the service provided by Geek Housecalls and the person you sent, Frank. I would use the service again in the future. I now feel better knowing that if I have a problem with my computer, there is a service I can call. Very Professional made it easy to understand the problem. We want to tell you how much we actually enjoyed!!! working with Jim. He was patient and happy to explain everything he did. He began to feel like family. Everything is working well now -- good email and fast internet. Thank you so much again. Thanks a bunch. Wanted to thank you for the last visit you made to us! He was awesome and did a great job fixing our problems. We thought you handled that very well and will be sure to tell people about you and use your services again. Thanks again. The housecall was great. George was great, I appreciated that he was professional and I've been delighted. Everything was great. I hope I don't have to call again, but if I need service, I'll definately call you. I've been recommending Geek Housecalls to all my friends. My experience - my computer is up and running and faster then it has in a long time I would use Geek Housecalls again. You were helpful from speaking with Lisa on the phone right, accomodating with scheduling, and very professional and personable when working in my home. I hope you stay in business for a very loooong time, you are just what the at home computer challenged individuals need!! Thanks! Good, excellent follow through Knowledgeable, courteous, and thorough. Fantastic!!! -- Friendly, polite, and he fixed a computer that I though would never work again! I recommend you guys to everyone I know !! You are the best!! It was excellent. Alex was terrific and saw all the problems thru to solution. Would I use Geek Housecalls services in the future? without question! Geeks are great, giving, generous and gratifying. Keep up the good customer service. Had a couple of different needs -- an existing computer switched from dial-up to high-speed cable; 2 new lap-tops set up to connect with existing cable service. Work was done efficiently and Rageen was very pleasant. I was so impressed by Peter! He was knowledgeable, efficient, professional, and very nice. He got to the root of our problem very quickly. We would call him again in an instant. Excellent experience...low key, professional, and personable. Hi--Your Geek was helpful and friendly. I had a change of plans and could not keep him as long as I had anticipated. I'd use him again if I could get organized enough to figure out when! Happy to be a reference. We needed to hook up wireless networking. He came and did it . Level of satisfaction from 1-10 is 10. I would definitely use Geek Housecalls again and I would surely recommend them as well. I was totally impressed with the knowledge our "Geek" had of the computer. You could tell he knew exactly what he was doing and he did it so quickly. I wish you continued success. I'm just glad that I found you guys. Very very satisfied: quick response, intelligent discussion, helpful suggestions, timely visit, reasonable fee. I'd readily call you folks again. Very responsive, very savvy, good-humored, very knowledgable, reasonably priced: a great resource in our area! I'll just say that I have used you guys twice and I would continue to use you when needed. Lots of problems. Jim was very pleasant to deal with. The problems got solved. Very reliable. Did what he said when he said he would. Kenny was extremely helpful; I was very satisfied. Geek Housecalls ROCKS! The coolest Geeks ever. I've kept the number in our book! I needed a jam in my printer dealt with. I was very pleased with the prompt and successful service. Outstanding and prompt service. You only pay for the time spent. transfer of data; set up cable; set up new computer - totally satisfied!! On February 27, Tony arrived at our home and totally fulfilled our computer expectations. I had been using a desktop computer and needed to have everything converted to my laptop, including the DSL service from Verizon. Tony was great. He is helpful, knowledgable and very anxious to please. I would definitely use Geek Housecalls in the future and recently recommended Tony's services to our friends. They, too, were extremely pleased with his services. You can quote me on any of the above. I think Geek Housecalls is a terrific idea and I wish you luck promoting it. I will certainly do my part in recommending your services. "Hi, I would recommend Geek Housecalls highly, especially for computer illiterate people like me! Your tech was professional and friendly. He cited the problem and gave me options to work with. He also gave me a lesson on my computer which was very helpful. The same tech repaired my 76 year old mother in law's hard drive. She never would have been able to diagnose the problem nor install a new one. Your tech was priceless to her as the computer is her access to all her relatives in Chicago and California. Your fees are quite reasonable and the appointment time was set up to my liking. Computer frozen - needed someone to troubleshoot why and fix. Very knowledge, friendly professional quickly responded and was there at the house that day. Would recommend you to others. Fast, courteous, knowledgeable professionals who were flexible enough to come out to the house the same day the call was made and we were up and running within an hour. It was great! My computer was particularly slow and easily shut itself down. Your geek came and quickly diagnosed that the processor was on overload. I was very satisfied that he understood my machine, explained as he went along and corrected the difficulty, familiarity with the teens internet visits, and most importantly, stayed on my budget. I was very pleased and would call again. I think it is wise to maintain a computer for maximum use. I would say "Why buy a new computer? Fix what you have. " also stay with the original Geeks and buy service from local providers. Hello: We are satisfied customers; the purpose was to install new software, replacing Windows 95. The Geek was on time, helpful etc... He then returned to help us upgrade our computer skills. That went well too. would I use you again. Absolutely. What I especially liked, for two people who are anything but computer nerds, how down to earth and practical everything was. Simply put, we are very pleased with the service and can't be happier with our new system -- it works like a champ -- better and more seamless than we expected. Paul is a great guy, and we would recommend him and Geek Housecalls to anyone who asked (and we already have). Thanks for great service. Hi, I had a very successful expererience with Geek Housecalls. I chose them because they advertise on radio stations I trust for quality control, because of their reliance on secure customer bases, rather than trend-setting. Tony mcame to my house and did a great job. He cleaned many viruses out of my computer and showed me how to do some maintenance in the process. He also gave me empowerment by explaining to me what he was doing and how I could do it for myself. While he worked, I realized how important it was that I felt safe from having him in my home, and doing mysterious thing with my computer. I think that safe feeling is the most important thing. I will certainly call if I need further assistance. The geek that came to my home (Tom) arrived on time, was very personable, extremely knowledgeable and took the time to answer all of my questions. I also liked the fact that he had software and hardware readily available to purchase that would solve my problems. He hooked everything up perfectly and took the time to make sure that everything was the way I wanted it and that the computer was running properly before he left. I was very pleased and would definitely request Tom again. I had a very confused situation with an old system where others had tried to help me but made it worse. Needed a new operating system, e-mail untangled, general clean-up. Phil very methodically sorted things out and got me back on-line. I can't remember the man's name, but he was very helpful, very competent, answered questions in language we could understand, explained what he was doing clearly, gave us useful information above and beyond what we were asking, and charged a very reasonable price. My son and I give him an A+. This was a painless way to get my laptop fixed in my home office environment where I could be sure that it would work again once he left. It was also great to be able to ask questions along the way and discuss options. I was very satisfied with my geek housecall. Jeff was very personable and helpful. It took him 45 minutes to solve a problem that had been disrupting my work for months. I will most certainly call again if the need arises and would wholeheartedly recommend you to friends and colleagues. I was very satisfied with the housecall Tony made. My computer was a mess and was not responding to commands. Tony worked efficiently, patiently and with diligence to solve my problems. He followed up later with a call to be sure that things were under control. I would and already have referred others to your service and, if the need arises, would call on Geek Housecalls for help in the future. Thank you for your excellent service. We needed someone to come in and determine what the problem was with our router. Paul, from Geek Housecalls, was able to determine that it was no longer working. He was then able to configure the only pc with a modem so that our office could have internet and email access. We were very happy with the results and his knowledge of the options we had to make. His professional demeanor is also a plus to the service he provides - he doesn't talk down his customers. We have opted for his services to help us find a router and reconnect all our pc's. We look forward to his assistance in accomplishing that task. We are willing to serve as a reference to Geek Housecalls. Your company provides an excellent service for small businesses who do not have their own tech department. I needed help with my computer network; the guy that came fixed it and more!!! When something went wrong a few hours later, he was back in a flash and found a faulty wire. I was VERY satisfied with the service. Absolutely. I have already referred someone to Geek Housecalls. I finally found someone who I trust with my computer! The Geek that came to my office had a tremendous amount of knowledge and experience. I was very impressed. What a great business you have started! I hope you are doing well. I had a severe virus (multiple) situation on my personal computer. One particularly bad virus was identified prior to the visit by the technician from info I had provided your caller. He research the noted symptoms & downloaded to a disk the fix needed. He fully restored my computer to working order and made some suggestions that I have implemented. The technician was very knowledgeable, efficient, prompt and I would certainly use Geek Housecalls again; as well as recommend the company to others. I would certainly be happy to received your email newsletter. Not being from the techie generation I need all the help I can get! Please feel free to quote any part of this reply for your promotional purposes if you see anything noteworthy. Thanks for your assistance..just proves that going to Chamber functions pays for everyone. Excellent. Rick was very knowledgeable and quickly solved my problem. Absolutely recommend Geek Housecalls to others. You offer a great service with a very quick response time. I would not use any other service to correct my computer problems, but Geek Housecalls. Jeff is right on time and always on target. Need: Very High Solution: Easily accomplished, Level Very High. This positive experience not only fixed the problems but I learned something new. The Geek, who is not such a geek, did not even mind when I watched over his shoulder and asked constant questions. Thanks. Very satisifed with your service. Will refer you to others. It was nice to meet a Geek who cared. Printer trouble. Since the geek was so smart, he quickly discovered the problem and fixed. Quick and painless. I needed help with deleting items and understanding my computer better... My geek was very good and solved my problem..I am extremely satisfied and have recommended your service to my colleagues. Issues resolved promptly. "Prompt, quality service." Very good, Jeff solved my problem very quickly and was responsive to my particular situation and needs. I already have recommended your services to a friend and will do so again. Not your average computer geeks, customer service is the first priority. Very satisfied. Computer is operating much more efficiently. It is great to have the luxury to clean up your computer right at home. I had a high level of satisfaction with Bob who tried to retrieve my system although damaged by power surge. Service was prompt, efficient, and resourceful. Virus on my laptop-not able to access internet-----Bruce plugged the viral hole and patched it and sold me Antiviral software ----he was expert-professional and great! YYYYYYYYEEEEESSS, I would use you again and refer you to others. Geek Housecalls equals peace of mind----ahhhhh!" I would definitely use Geek Housecalls again. Very professional. Would recommend them highly. Very good,exactly what I needed, very informative as well. Most definitely use your services again and refer you to others!! They remove the frustration for computer illiterates. We were extremely impessed with Jeff from your company, and the work he did. Our computer now works like the day we first got it, saving us so much time and aggravation! It is once again a pleasure to use our computer, instead of a source of frustration. I was impressed with your company's reliability- you returned our call and set up an appointment promptly. Having someone come to the house saved us from having to move and haul our computer to a location to have it fixed. Yes, we would definitely use GeekHousecalls again. In fact, I've already recommended this company to many people. Terrific. From the time I made the call until our Geek left the house, the experience was great. Wonderful service, great advice, patient explanations and willing ear to understand our needs. Mark is a professional! Absolutely! will use your services and refer Geek Housecalls to others. Fast, reliable and dependable service- no such thing as a stupid question. The Geek you sent arrived on time, assessed the problems I described and sat down and fixed them. He even explained what he was doing while he was doing it. When he finished, I told him it was a pleasure writing the check for his service. He really did nice work.

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Articles by Geek Housecalls
why is my slow computer slow part 1
why is my slow computer slow part 2
why is my slow computer slow part 3
wired network or wireless network which is better - wired vs wireless
surviving spam - spam emails
upgrade computer or replace computer
New computer - new gadgets and geeks
work from home - connecting to work network with home computer
computer problem - slow computer, computer virus, computer spyware, computer crash, computer freeze, computer lock up - Help at home onsite support, in-home computer service,
New computer, set up and transfer data, move from old computer, set up email, transfer email, move email
what are your neighbors saying - Geek Housecalls in your neighborhood, reviews, good service
geek locations - in town neighbors, local geeks, local service - In these towns and more:IN MASSACHUSETTS: Abington, Acton, Allston, Amesbury, Amherst, Andover, Arlington, Ashland, Assonet, Attleboro, Auburn, Auburndale, Avon, Ayer, Back Bay Annex, Bedford, Bellingham, Belmont, Berlin, Beverly, Billerica, Bolton, Boston, Boxborough, Boxford, Boylston, Braintree, Bridgewater, Brighton, Brockton, Brookline, Burlington, Cambridge, Canton, Carlisle, Carver, Charlestown, Chelmsford, Chelsea, Chesnut Hill, Clinton, Cohasset, Concord, Danvers, Dedham, Dennis, Dorchester, Dover, Dracut, Duxbury, East Boston, East Bridgewater, East Sandwich, East Taunton, East Weymouth, Easton, Elmwood, Essex, Everett, Exeter, Fall River, Foxboro, Framingham, Franklin, Georgetown, Gloucester, Grafton, Groton, Groveland, Hanover, Hanson, Harvard, Hatfield, Haverhill, Hingham, Holbrook, Holden, Holiston, Holliston, Hopedale, Hopkinton, Hull, Hyannis, Hyde Park, Ipswich, Jamaica Plain, Jefferson, Kingston, Lawrence, Lexington, Lincoln, Littleton, Lowell, Lynn, Lynnfield, Malden, Mansfield, Manville, Marblehead, Marlborough, Marshfield, Marshfield Hills, Martha's Vineyard, Mattapan, Maynard, Medfield, Medford, Medway, Melrose, Methuen, Middleboro, Middleton, Milford, Millbury, Millis, Milton, Nahant, Natick, Needham, New Bedford, Newbury, Newport, Newton, Newton Center, Newtonville, Norfolk, Norrth Quincy, North Andover, North Attleboro, North Billerica, North Chelmsford, North Dartmouth, North Easton, North Eaton, North Grafton, North Quincy, North Reading, Northborough, Northbridge, Norton, Norwell, Norwood, Peabody, Pembroke, Pepperell, Plainville, Plymouth, Prides Crossing, Provincetown, Quincy, Randolph, Reading, Revere, Rockland, Rockport, Roslindale, Rowley, Roxbury, Salem, Salisbury, Saugus, Scituate, Seekonk, Sharon, Sherborn, Shrewsbury, Somerville, South Boston, South Easton, South Hamilton, South Walpole, South Weymouth, Southborough, Squantum, Stoneham, Stoughton, Stow, Sudbury, Swampscott, Taunton, Tewksbury, Topsfield, Tyngsboro, Upton, Uxbridge, Waban, Wakefield, Walpole, Waltham, Watertown, Wayland, Webster, Wellesley, Wellesley Hills, Wenham, West Boylston, West Bridgewater, West Concord, West Dennis, West Greenwich, West Medford, West Newton, West Peabody, West Quincy, West Roxbury, Westborough, Westford, Weston, Westwood, Weymouth, Whitinsville, Whitman, Wilmington, Winchester, Woburn, Wollaston, Worcester, Wrentham IN NEW HAMPSHIRE: Amherst, Ashby, Bedford, Dover, Hollis, Hooksett, Lee, Manchester, Merrimack, Nashua, North Salem, Pelham, Portsmouth, Rindge, Salem, Sandown, Wilton, Windham, IN RHODE ISLAND: Barrington, Bristol, Charlestown, Coventry, Cranston, Cumberland, East Greenwich, East Providence, East Side, Foster, Greendale, Greene, Greenville, Harrisville, Hope, Hopkinton, Jamestown, Johnston, Lincoln, Middletown, North Providence, Narragansett, North Kingstown, North Providence, North Scituate, North Smithfield, Pascoag, Pawtucket, Portsmouth, Providence, Rehoboth, Riverside, Rumford, Sagamore Beach, Saunderstown, Smithfield, Tiverton, Warren, Warwick, West Warwick, Westerly, Woonsocket
Some of the typical computer problems our customers report that Geek Housecalls can help fix include:
slow computer - Not that your computer is a slow computer, but that it's a fast computer running slowly. Many customers also report their computer as being slow when they mean the computer is slow to start up or slow to access the Internet when overall performance is otherwise normal. The typical request here is can we speed up the computer or make the computer faster? The good news of course is that we can!
Sluggish computer This is another slow computer description we often hear and is typically more characteristic of overall slow computer performance and can even take on the appearance of typing ahead of characters actually slowly appearing on the screen or the screen redrawing very slowly. Often, customers will report constant hard disk access and a crunching or churning noise. Sometimes this is a simple fix and indicates inadequate RAM memory in the system, but you really need a geek at your machine to diagnose whether it's something simple, or perhaps a bigger problem like a computer virus or computer spyware that's using a lot of system resources and leaving you with little processing power or memory to do what you want to do with your computer. Of course Geek Housecalls can help with any of these computer problems
Computer freezing - This is a computer problem that can indicate any number of possibilities including a computer hardware failure or malfunction such as bad RAM memory, a failing hard drive, or failed network card, video card or other add-on or embedded (on-board) device, or a plug-in device such as a USB memory card reader, scanner, printer, or USB hub. This could also be a mechanical or cooling failure such as a bad CPU fan, bad Case fan, bad Power Supply fan, or other critical system cooling fan that has stopped working and as a result, certain critical chips such as the CPU or video processor may overheat causing a sudden and inexplicable freeze. It could also be a computer software problem, a configuration error in hardware or software, or of course the old standby of a computer virus or computer spyware draining system resources. Geek Housecalls can fix these computer problems. Computer locking up - A computer lockup you might think, is the same as a computer freezing, but people actually knowingly (or perhaps unknowingly) distinguish between these two computer problems on the basis that a computer freeze usually indicates a complete loss of control with no course of action except to turn off the computer at the power switch or in extreme cases, to unplug it from the AC power. People often say their computer is locking up to mean that a particular software program or screen or other expected function doesn't work, but otherwise, the overall functionality or accessibility of the computer is still relatively intact. For example, a customer may report that his or her computer is locking up when he goes to a particular website and gets a blank screen or a server not found error but then can't close the window or shut down the program. Computer lockups of this sort tend to be recoverable and intermediate and advanced computer users will use the task manager to kill the errant task. Of course they may have the exact same lock up the next time they attempt the same operation. Although computer lock up, blank screens, and error messages that don't close are not unusual in even a smoothly working windows system, when a customer sees computer lock ups frequently, or if they have more than one computer and see the same operation working okay on one system and locking up on the other, then they are justified in suspecting that there's a more fundamental hardware problem, software problem, or windows problem at work on their system. This is when Geek Hosuecalls usually gets the call. Computer errors - Computer errors are a part of life, but don't always mean there's an error in the computer itself. In our broadly connected world, a computer error can certainly originate within the tower (as our customers often say), but can also originate outside the tower. For example, even a website that normally runs well can have a glitch or a server error at that time when you most want to get on the site. No matter how hard you try, you keep getting error messages from internet explorer that say server not found, or maybe the more cryptic "there's been an error on this page". You could be quick to blame your own computer or suspect that your internet explorer is broken or corrupted or loaded with computer viruses or computer spyware, but you could also miraculously find that tem minutes later everything is working normally again! On the other hand, sometimes the computer errors really are in your own system. In these cases, the error messages tend to be consistent or maybe consistently the same group of error messages, and they also tend to diplay at the same time. For example, problems with the windows registry or startup configuration or software that launches on system start up may result in error messages that repeat every single time you start or restart your computer. Error messages brought on by computer viruses or computer spyware may be more fundamental in nature and may crop up at specific times such as a DLL error when you try to open internet explorer or outlook express, or an error saying a task did not shut down properly when you are restarting windows. weird errors -
dll errors -
internet access -
no internet access -
no email -
internet doesn't work -
email doesn't work -
blank screen -
If you are experiencing computer problems like any of those listed, or even computer problems that aren't specifically listed here, call Geek Housecalls for computer repair service or computer assistance. We will come to your home or office and work with you (or work alone if you'd rather not be involved, we understand!) to solve these problems. But that's not all Geek Housecalls does. We also offer wired and wireless networking in the home or office. What does this mean? It means we can connect all your computers together so they share your cable Internet or DSL Internet connection so all your comnputers have access to your high speed Internet connection. This can be done by running high-quality ethernet cables throughout your home or office, essentially wiring you to each other and to the Internet. Ethernet wiring, also referred to as CAT5 or CAT5E wiring is the standard used in larger companies and in office buildings because of its combination of speed and reliability. However, the most popular home networking option today is wireless or wifi networking. Having a wireless network allows the same sharing of cable Internet or DSL Internet service among many computers, but does it using radio signals instead of running wiring through your home or office. Wireless networking has grown in popularity as the consumer price of wifi network equipment has dropped to easily accessible ranges for the average family. Although wifi can be quirky or unreliable, sometimes dropping the connection unexpectedly, or not being able to see the network at times, and despite security concerns with neighbors and drive-by users, it is typically adequate for home users who can live with occasional network outages, and is considerably less expensive than wiring your house with ethernet cable. Of course there are some homes and some neighborhoods where wifi is not a viable option because of environmental factors that would make it too unreliable for even the most patient user, but for most of the home population, a wireless network is a good alternative to the expense of wiring. In addition to sharing the Internet connection, networked computers can also share printers and other devices, and can be set up to transfer files directly from one computer to the other without ever leaving your seat. So for wired or wireless networking, you can call Geek Housecalls and rest easy knowing that people who know how it works (and more importantly, know when and why it doesn't work!) will be on the job for you. Geek Housecalls can help you with your computer no matter where you bought it. You may have bought your computer from Dell or Gateway, Best Buy, CompUSA, or Circuit City, Staples, Officemax, or Walmart, Bj's Wholesale Club, Sam's Place, Target, or Sears. You might have an HP, Compaq, Sony, or Toshiba, e-Machines, Gateway, Dell, or Apple. You might have a no-name brand computer that you bought at a little shop downtown or from a friend who sells computers on the side. It doesn't matter to us! At Geek Housecalls, we service anything and everything. And not just "traditional computers either. We can also help you with PDAs, Palm, Pocket PC, GPS systems, Blackberries. Home theater equipment, TIVO, home stero hookups and full integrated electronic home AV systems. We've even been known to program the occasional VCR at our customer's request. Can we do it? You bet! That's why our slogan is "Anything Computer"